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SHIPPING POLICY

SPRING H2 ENERGY DENSE WATER BEVERAGES PVT LTD
VPO Salli, Teh Shahpur, Sub Teh Darini, Kangra, Himachal Pradesh – 176206
Website: energydensewater.com

Last Updated: 01-12-2025
 

1. Introduction

This Shipping & Delivery Policy explains how we process, deliver, and manage orders for 20 Liter Energy Dense Water – Spring Water, sold through our website and delivered through our authorized partner BookMyWater App.

By placing an order with us, you agree to the terms mentioned below.
 

2. Delivery Areas

  • Delivery is available in selected serviceable locations.

  • Availability depends on logistics, partner coverage, and regional service zones.

  • Customers will be notified if delivery is not available in their area.
     

3. Delivery Timelines

  • Standard delivery time is same-day or next-day depending on customer location.

  • Delivery times may vary due to:

    • Weather conditions

    • High demand

    • Traffic or transport delays

    • Local restrictions or holidays

Customers will be informed of delays whenever possible.
 

4. Authorized Delivery Partner

  • All deliveries are fulfilled through our official partner BookMyWater App.

  • Customers can:

    • Order via BookMyWater App

    • Order through our website

  • For subscription deliveries, the BookMyWater App is recommended for seamless tracking and management.
     

5. Delivery Charges

  • The price of ₹1500/- per 20 Liter jar is inclusive of delivery charges.

  • No additional delivery fee will be charged unless specified during special logistics arrangements.
     

6. Delivery Attempt & Customer Availability

  • Delivery will be attempted at the address provided during ordering.

  • Customers must ensure:

    • Someone is available to receive the order

    • Access is provided to the delivery team

  • If the customer is unavailable, the order may be rescheduled.

  • Additional delivery attempts may incur charges depending on location.
     

7. Order Verification at Delivery

Upon delivery, customers are advised to:

  • Check jar seal

  • Inspect for physical damage

  • Ensure product quantity is correct

Any issues must be reported immediately to the delivery partner or customer support.
 

8. Incorrect Address or Failed Delivery

We are not responsible for delivery failures due to:

  • Incorrect or incomplete address

  • Customer unavailability

  • Lack of access to the premises

Re-delivery may be subject to additional charges.
 

9. Packaging & Safety

  • Jars are securely packaged and sealed.

  • All products are handled following hygiene and safety standards.

  • Customers should store the jar in a cool, shaded location after receiving it.
     

10. Tracking Orders

  • Orders placed through the BookMyWater App offer real-time tracking.

  • Orders placed via website may receive updates through:

    • SMS

    • WhatsApp

    • Phone call
       

11. Delayed or Missed Deliveries

We are not liable for delays due to factors outside our control such as:

  • Natural calamities

  • Road closures

  • Transport strike

  • System outages

However, our team will work to deliver the product as soon as possible.
 

12. Contact for Delivery Support

For any issues related to shipping or delivery:

Email: feedback@energydensewater.com
Mobile: 9731067151

BookMyWater App: Support Section
 

13. Policy Updates

We may modify this Shipping & Delivery Policy at any time. Updated versions will be published on our website.




 

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