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TERMS & CONDITIONS

SPRING H2 ENERGY DENSE WATER BEVERAGES PVT LTD
VPO Salli, Teh Shahpur, Sub Teh Darini, Kangra, Himachal Pradesh – 176206
Website: energydensewater.com

Last Updated: 01-12-2025
 

1. Introduction

These Terms & Conditions ("Terms") govern the purchase and use of Energy Dense Water – Spring Water (20 Liter jars) offered by SPRING H2 ENERGY DENSE WATER BEVERAGES PVT LTD ("Company", "we", "us", or "our").

By placing an order or using our services, you agree to these Terms.
 

2. Product Information

  • We sell 20 Liter Energy Dense Water – Spring Water.

  • The MRP of each jar is ₹1500/-, including delivery charges.

  • Water is sourced from Himalayan natural springs and filled following safety and hygiene standards.

  • Product specifications are subject to change based on quality improvements.
     

3. Ordering & Delivery

  • BookMyWater App is our authorized delivery partner.

  • Customers can place orders through the BookMyWater App or via our official website.

  • For subscription plans and recurring deliveries, using the BookMyWater App is recommended for a smoother experience.

  • Orders can be placed through our website, WhatsApp, customer care number, or authorized partners.

  • Delivery timelines may vary depending on location, weather, and logistics.

  • Deliveries will be made to the address provided at the time of ordering.

  • Customers must ensure someone is available to receive the product.

  • Any incorrect address details resulting in failed delivery will be the customer’s responsibility.
     

4. Pricing & Payment

  • The price of ₹1500/- per 20 Liter jar is inclusive of all applicable charges and delivery.

  • Payment can be made via online modes, UPI, or other accepted methods.

  • Prices may be updated based on packaging, logistics, taxation, or operational factors.
     

5. Jar Handling & Responsibility

  • Each jar is sealed and delivered in good condition.

  • Customers must check the seal before use.

  • Damaged or tampered jars must be reported immediately to customer support.

  • Improper storage (exposure to heat, sunlight, or contamination) after delivery is the customer's responsibility.
     

6. Return, Replacement & Refund Policy

  • No refund once the water jar is delivered, unless there is a product quality issue.

  • Replacement will be provided only if:

    • The jar seal is broken at the time of delivery

    • The product is damaged during transit

    • Water quality issues are reported with proof (photo/video) within 24 hours of delivery

  • Refund (if applicable) will be processed to the original payment method.
     

7. Cancellation Policy

  • Orders can be cancelled before dispatch.

  • Once dispatched, cancellation will not be accepted.
     

8. Quality Assurance

  • Our water is packaged under strict hygiene and quality control.

  • Reports, certifications, and compliance documents may be provided upon request.

  • Natural spring water may have slight mineral variations, which are normal.
     

9. Customer Responsibilities

  • Provide accurate delivery information.

  • Store the jar in a cool, shaded place.

  • Avoid contamination by keeping the tap, dispenser, and container clean.
     

10. Limitation of Liability

We are not liable for:

  • Health issues arising from improper storage or contamination after delivery

  • Delays caused by natural calamities, strikes, or logistics failures

  • Misuse of the product after opening
     

11. Use of Website & Services

By using our website or app, you agree not to:

  • Misuse the platform

  • Engage in fraudulent transactions

  • Copy or replicate content without permission
     

12. Modification of Terms

We may update or revise these Terms from time to time. Updated Terms will be posted on our website.
 

13. Contact Us

For any questions, complaints, or support, you may contact:

Email: feedback@energydensewater.com
Mobile: 9731067151
Website: energydensewater.com

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